Terms & Conditions

These terms govern any booking made with MESA TRAVELS (S) PTE. LTD.(“Mesa Travels”). By confirming a booking via WhatsApp, phone, or otherwise, you agree to be bound by these terms.

Mesa Travels provides private airport transfer, meet & greet, corporate transport, hotel and cruise terminal transfers, hourly chauffeur charter, and related ground transportation services in Singapore, using a fleet ranging from 7-seater MPVs to 45-seater coaches.

A booking is only confirmed once Mesa Travels has provided a fixed fare quote and you have accepted it via WhatsApp or phone. Please provide accurate flight details, pickup/drop-off addresses, and passenger and luggage counts at the time of booking — inaccurate information may affect vehicle suitability or pricing.

Fares are fixed and agreed upfront based on route, vehicle, and timing. Additional charges (for example, extra stops not agreed at booking, or waiting time beyond the complimentary grace period) will be disclosed before they are incurred where reasonably possible. Payment method and timing are arranged directly with our team at the time of booking.

Cancellation terms are confirmed at the time of booking, as they can vary with vehicle size, notice period, and event/peak-period demand. Please contact us as early as possible if your plans change. A no-show without prior notice may be chargeable.

For airport pickups, we monitor your flight and adjust the pickup time for reasonable delays at no extra charge, within our standard complimentary grace period. Extended delays beyond this grace period may incur a waiting-time charge, which will be communicated to you.

Passengers are expected to behave respectfully toward drivers and not carry prohibited, hazardous, or illegal items. Luggage allowance is scaled to the vehicle booked; please inform us in advance of excess or oversized luggage so the right vehicle can be arranged.

Our vehicles are licensed and insured in accordance with Singapore regulations. While we take every reasonable step to ensure a punctual, safe journey, Mesa Travels is not liable for delays or disruptions caused by circumstances beyond our reasonable control, including traffic conditions, weather, road closures, or airport/airline schedule changes.

Mesa Travels shall not be held responsible for failure or delay in performing its obligations where such failure or delay results from causes beyond its reasonable control, including but not limited to natural disasters, government restrictions, public health emergencies, or civil unrest.

These terms are governed by the laws of the Republic of Singapore.

We may update these terms from time to time; the “Last updated” date above reflects the most recent revision. Continued use of our services after an update constitutes acceptance of the revised terms.

Questions about these terms can be directed to bookings@maxicabmesa.com.sg or via WhatsApp at +65 8291 8119.