Privacy Policy

MESA TRAVELS (S) PTE. LTD.(“Mesa Travels”, “we”, “us”) operates a private airport transfer and group transportation service in Singapore. This policy explains what personal data we collect when you contact or book with us, how we use and protect it, and the rights you have under Singapore’s Personal Data Protection Act 2012 (PDPA).

By messaging us on WhatsApp, calling us, or otherwise engaging our services, you acknowledge that you have read and understood this policy.

Depending on how you engage with us, we may collect:

• Your name and contact number (phone / WhatsApp).
• Pickup and drop-off addresses, flight numbers, and travel dates/times.
• Number of passengers, luggage requirements, and vehicle preferences.
• Correspondence you send us via WhatsApp, phone, or email.
• For corporate accounts: company name, billing contact, and invoicing details.

We do not ask for payment card details through WhatsApp or phone; where payment is required in advance, it is arranged directly and is not processed or stored on this website.

• To quote fares, confirm bookings, and dispatch the correct vehicle and driver.
• To contact you about your trip — flight delays, driver arrival, or schedule changes.
• To respond to enquiries and provide customer support.
• To maintain booking records for invoicing and accounting purposes.
• To comply with legal or regulatory obligations.

We share booking details only with the driver assigned to your trip, so far as necessary to carry out the transfer. We do not sell your personal data to third parties. Messages sent via WhatsApp are also subject to WhatsApp / Meta’s own privacy terms, as WhatsApp is a third-party platform we use for communication, not one we control.

We may disclose information where required by law or a valid legal request.

We retain personal data only for as long as reasonably necessary for the purposes above, or as required by law (for example, accounting records). We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

This website does not use advertising or tracking cookies, and booking is handled entirely through WhatsApp and phone rather than an on-site form. If this changes in future, this policy will be updated accordingly.

Subject to applicable exceptions, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or outdated data.
• Withdraw consent to our continued use of your data.
• Request deletion of your personal data (see below).

To request deletion of your personal data, message us on WhatsApp at +65 8291 8119 or email bookings@maxicabmesa.com.sgwith the subject line “Data Deletion Request”, including your name and the phone number used for your bookings so we can verify your identity.

We will action verified requests within 14 business days. Note that we may retain certain records (such as completed booking invoices) where required by Singapore accounting or tax law, even after a deletion request — in which case we will let you know what is retained and why.

Our services are intended for booking by adults. We do not knowingly collect personal data directly from children; bookings involving minors are made and managed by an accompanying adult.

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

For any privacy-related questions or requests, contact us at bookings@maxicabmesa.com.sg or via WhatsApp at +65 8291 8119.